Lorrie is great at making sure you're taken care of at Bergstrom. There's always complimentary cookies and drinks which make the wait really comfortable. They go above and beyond to make sure my vehicle is in good running order.
After my appointment I got home and had a question on one of the points on my print out so I called and was directed to a voicemail. I left one and I have yet to receive a call back 2 days later. Disappointed that there hasn't been a faster response and that it seems I will need to call again.
came in for oil change and was there maybe 35 minutes total. Was suggested I need new tires which seems a bit early / unnecessary. However, was treated well and dealership has nice waiting area to relax while your vehicle is being serviced.
Service is excellent at this location. Adam was more than helpful. The sales team is a little shady as they did a few shady things when I purchased my truck. First off they gave me my initial price at a 0% interest rate. Then they tried to give me an interest rate that was higher than I was approved for. Lastly, I bought it when they had a buy a new vehicle get a $300.00 gift card promo going, I never saw my gift card and had contacted the salesman many times. Each time I was told it was "built into my deal." I will not buy another vehicle from this dealership, but I like the service department.
The woman who checked me out was very thorough. I have had my car in for service several times and never received the amount of information she provided. In regards to comment, I do not give permission for my name to be used
Adam Hobbs gave me exceptional service during my car buying experience. Bergstrom has always delivered outstanding service and that is why I will continue to patronize this dealership for all my future vehicle purchases.