Customer Reviews

excellent

Matt was very good with communication and definitely was there to answer any questions. Highly recommend!

I had great service at Bergstrom the service mans name was Bill Sage he was excellent he told me what I needed and was very nice I like coming to Bergstrom because they have my car on file I will be coming back again I did miss the pop corn

I am very glad I found this dealership. I've had a great experience from the sale to the service. (Note: Nothing wrong with the vehicle, I added an accessory.)

I brought my truck in for an oil change and tire rotate, they found a nail in the tire and repaired it, apparently the technician misjudged the thickness he sanded down the inside of the tire to patch it. The dealership bought me a new tire and installed it, at no charge.

Appreciate the shuttle to and from work.

Very friendly and knowledgeable.

The service person assigned to us was very nice and kept us informed as to the progress of our Maintenance check and tire rotation. It was an efficient quick appointment and an enjoyable interaction with our attendant. :)

The staff were friendly and helpful and managed to complete both the inspection and recall in less than the time they predicted.

A few mishaps, but sales guy Brian bought us lunch & is helping us with that this week! He's a great guy! Chris is too! Very helpful! Not pushy!

Not very happy with my previous visit where 27 point inspection was done but my brakes were Not inpected. No mention of wear on pads, then My vehicle is back in 2 months with zero pads left on rear tires for a $20 inspection fee.

Very professional environment and great customer service

It was great. It just takes a long time.

Was in Madison from Virginia to drop my son at UW. On drive up, truck was having some problems with drive vibrations. Called on my way up and made an appt for the one weekday I���d be there. Was able to get car in and serviced easily and quickly. Donny was great and very accommodating. Turns out the repairs didn���t solve the problem and that there was a service bulletin from Chevy about my exact problem but the truck made it back to Virginia and I was able to have the problem resolved here by the dealership where I purchased the truck. Apparently, it���s a tough problem to diagnose and I was on a tight schedule so no fault of Bergstrom. Thanks for the help

Bill was awesome and took time to explain my options to me. I choose to come back to this location because the service staff always makes me feel welcomed.

Very friendly and fast service

They are very clean and courteous and do an excellent job on my car. Janet

I let Brandon know exactly what I was looking for and even though it wasn't currently at the dealership, he went out and found it. Very please with how aggressive he was in finding what I was looking for.

Over all experience was great. Everyone wasvery helpful, friendly and on top of making sure I knew what was going on. Also on point with the amount of time it would take to change my oil, great customer service. Only thing I didn't like was when I call to make the appointment I also asked how much this would cost. They told me 45.00$ While I knew adding a tire route would be an extra 10.00$ still don't get how it was almost double the price. Being about 72.00$ an extra 10.00$ would have made it 55.00$. The only reason my price went down in cost was because I had a 10.00$ off coupon. I paid 62ish dollars.

Fast, reliable service for an oil change and tire rotation.