Very pleasant sales staff. Had some good discussion & some laughs , while waiting for all the paperwork to be completed on my visit day. They made a nice accommodation for me , as I couldn't walk too well, but needed to use the bathroom. The sales associate , along with a my family member helped me safely get to the bathroom and to get back , safely , to the meeting room to finish the signing of the paperwork. Friendly staff.
Everything in the end went well. My only concern is this is the second time I have used your services for routine care. Both times I schedule appointments. Both times I was initially told that I might have to wait since others had arrived who needed urgent work done. So I wonder what is the purpose of scheduling an appointment if others who don't seem to have an appointment can bump me. In the end it only took about an hour, but still the whole time I was wondering how long I would be there. It was an oil change and tire rotation. Thanks.
I went for a second time for a dashboard light and they say it���s the same light but separate problem, I feel that the problem was there from the beginning and they still charged me the $100+ dollars not the first time this happens at this location. I wish they will work with customers vs just charging you all the time. Be honest in the first place and check the vehicle fully.
Quick and professional as always...But the biggest reason I love Bergstrom's whether it be Madison, Oshkosh, or Middleton (I use all three pending where I am that day) is their Quick Lube (even though they raised their prices), I worked for a competitor for many and when I call each of their GM services departments I always get..."we'll we have a opening next week" versus Bergstrom's "it maybe be a hour and a half wait" (when I got there I pulled right into the service bay)���.Needless to say I might start shopping around because of price, but in a pinch I'll be back.
I purchased new truck at bergstrom less than a year ago and bergstrom is the only place that services my vehicle. I had an issue with my esc. My warranty expired the day of the issue. I told the service rep that I ended up unplugging the battery to be able to start my truck again. They told me my warranty was expired and then charged me for service despite not finding anything wrong with my truck and explained that they couldn���t find anything because I unplugged the battery