It was my first time using the Madison Bergstrom Chevy location. Logan Knudsen referred me to Scott Blast. He and the other staff were friendly and helpful. In addition to my routine 6 month service, they fixed a recall I needed done. I received my car back sooner than expected. I was expecting a car wash as most care dealership service centers provide one, however I didn't get one.
Had a noise from my trucks front end. Mostly noticed it when on the highway. Had an inspection, and it turned out to be my breaks. I was not expecting it to cost so much, but in the end, I am happy the problem got fixed. The noise I was hearing is gone, and I have good solid breaks. My truck is worth it. I hope it lasts me for a few more years...Thank You!
Services recommended were outrageously marked up, over double other service center prices and 7x cost of parts. Far more seriously, I called in the morning (10am) to let them know I would be picking up the car and only having the diagnostic completed. I spoke to both a general receptionist and a member of the service team to clarify hours of operation and tell them I planned to pick up; both informed me of the time and said my car would be ready. Upon getting dropped off at 5:45pm, it took nearly 20 minutes to locate my car, and I was them informed I couldn't have it back. It was still elevated and taken apart. Since it took so long to find, no technicians we available to return my car to driving condition. No help of solution was offered. I needed to call and wait for a cab to get home.