Was not contacted about status of vehicle for an entire 7 days. When I left the dealership the following morning, found that the tire monitor service repair I had requested hadn't been done when they claimed it had. Went back and asked they follow up on that AND do the carwash I was told they couldn't do the previous evening (which is why I came the following morning to begin with). They were unable to complete the repair and sent me off again. WITHOUT the car wash. The comedy of errors with this service was incomprehensible.
I have been in sales for 30 years and this experience with Matt was refreshing. He actually listens. He never lost patience with us even after we had to cancel a couple of times. I believe, due to the circumstances with my son and myself, we got the best deal we could get.
I am always amazed at how clean the service area is!! All service reps have been polite & friendly; however, I need to give Lorrie a huge shoutout as she's been the best. She listens to what I say, catches me up on services I might need but she never pushes me if I turn some down. I was mistakenly quoted a price on a certain service & Laurie stood behind the quote as it was their mistake...that's impressive to me. The other amazing thing: she really likes her job and it shows!! Thank you Bergstrom & Lorrie!!