Service lady was very good for oil change-- but very loud voice throughout the lobby. I ordered white paint over the phone the week before I came in for the oil change and was told to call back with the VIN number. I asked him (Karl) to look it up in the computer and find the correct color of white. He finally did. When I came to get the paint, I was told that it wasn't there and would take 7-10 days to get the paint. If I would have been told that I would have changed my oil appointment to the following week. Karl was at the window when I was there - he did not apologize for his poor service.
To be clear - everyone I talked to was very pleasant. However, I called on a Monday morning and was told I would get a return call for a message I received from GM about my emissions - stating I needed to get it in within 7 days. I did not receive a phone call back. I called two days later and no one could find my forwarded email or knew what was happening. I was then told there was no message on the dealer side from GM about the emissions issue. After a few minutes, the individual said - "Oh, I see it now from GM". The service was set and it was handled. If I had not followed up on my own - I doubt it would have been taken care of. As I told the service person - its like "the right hand and the left hand did not communicate.
I brought my diesel Cruze in for an oil change and the staff was very polite and helpful. The They did an inspection as well and topped off the DEF tank and washed the road salt off my car at no charge.
Everyone was very courteous and professional from the time I drove in until I left. The car wash was an extra added perk. I never seem to have a problem entertaining myself while I wait for my car - TV, coffee, water, cookies, other clients to visit with and last, but not least, I will spend some time on the car lot checking out the new ones.
The negatives: Took about 2.5 hours for an oil change I was told would take 1.25 hours when I arrived. No explanation for the delay. Service advisor had difficulty reading the mileage on the vehicle (had difficulty starting it when it was already on, not to mention that it is unnecessary to start the car to read the mileage). The positives: The service was substantially better than my last visit. I was not recommended unnecessary services, tires were not deflated, the information on the service record was accurate, and the car had all four valve stem caps on it when returned. Glad to see some improvement, though the prior visit did set a fairly low bar.