I put on a lot of miles per week, so I see Lorrie often...it's getting be how will she will up her game. Well Lorrie never fails to impress with her & her team...Team Lorrie was waiting for a late appointment on a open bay. Yes, she did..slipped my oil change in before the appointment & upgraded her customer service again..not to mention had me on the road quickly and got the appointment in...2 changes in the same appointment (double income for the dealership)...Thank You Again, hopefully the boss has a nice bonus for you ~
Jesse in service was awesome. Kept me up to date on exactly what was going on. Jessica in sales went above and beyond giving me a ride to the airport so I wouldn't miss my flight. Sales Manager Andy also went above and beyond making sure they had a loaner available when I returned from my trip. Awesome staff that provided exceptional customer service.
My first experience with this dealership for the first service for my new Silverado was flawless. I was able to get the appointment promptly. The facility is clean, customer friendly and comfortable. The service writer was informative, courteous, friendly and clearly interested in my satisfaction. The work was completed as promised. My expectations are very high based on previous experiences with Porsche, Acura and I was very satisfied with Bergstrom's.
The sales rep helped me with everything from canceling my unused warranties to the new purchase of my 2023 blazer. He was most helpful with making sure I got all of my purchase incentives to lower the cost of the vehicle. As always the customer service was excellent. I Definitely will recommend everyone shop at Bergstom. Personally I've bought my last three vehicles from there. Thanks again Jacob Bartlett.
I am not happy. My husband said don’t say a word, but I am going to stress to you that customer service was not displayed at Bergstrom motors. We dropped off our car and we had to ask if the part was in and then Josh went back and said no the parts not in and if this is the case why didn’t we receive a call that the part was not in and not make the trip on October 31. Josh said no worries if the part doesn’t come on up it’s on us so here we dropped off the car and then we are called by the enterprise rental stating that we needed to drop off the car and we told him that the car was not fixed and then we had to drop off the car and Josh said oh will detail your car when you come back in to have the bumper put on. It was just shameful how we had to pick up our car and it wasn’t repaired and it wasn’t washed . - Now we have to come back up and wait again... We should been called stating that the part was not in the first place.