I went in for a routine oil change and a tire rotation. First of all, I had been mailed a coupon for a $25 oil change, but I was informed that it did not apply to synthetic oil which my car needs. Why would you send me a coupon I can't use? Ridiculous. Second, when the technicians were taking off my tires to rotate them, they stripped my locking lugnut key. I was informed that it is possible to get the locking lugnut off still, but they didn't know how. I had to come back in later to get my tires off. I was also told that I could buy a new set of locking lugnut, we've though they had broken the key. I'm lucky that I didn't get a flat tire before I brought my car back in. Third, the technicians banged up the screw that holds my oil pan on. This was simply ridiculous and never should've happened. I won't be coming back.
The Bergstrom Chevrolet Beltline highway service center is awesome they are always friendly always speedy and efficient the waiting room is so comfortable it almost feel like home I love going there for service
I went in for an oil change and tire rotation. They didn't rotate the tires. When I asked if the tires where rotated they said yes. I labeled the tires 1,2,3,4 with a marker before I went in and they where in the same position when I picked it up. I was very disappointed that I was lied to. After calling them out on it they finally rotated my tires. This took much longer than it should have and ruined my day. I also marked the oil filter, it was changed. Did they change the oil? I will never know for sure. I will not go back to Bergtrom .
The young gentlemen that helped us at the Express Service was amazing! And hats off to you for offering a free oil change to Veterans. High class establishment and you'll have our business moving forward!
Made an appointment for service on a recall on my Chevy Silverado. Gave the woman on the phone the VIN number of my truck and the recall number. Appointment for 1:00 Monday afternoon. When I arrived I was told that I didn’t have an appointment, but behold, my truck VIN number and the recall number were in the computer and my truck has never been serviced at Bergstrom ever before. I had to make another appointment and come back on Wednesday. Not happy.
Lori was great! Very friendly and explanatory without treating me like an idiot like SO many men typically do at dealerships. There was a very kind gentleman that went in and showed us how to turn the tv on for my son the kids room.