I am always amazed at how clean the service area is!! All service reps have been polite & friendly; however, I need to give Lorrie a huge shoutout as she's been the best. She listens to what I say, catches me up on services I might need but she never pushes me if I turn some down. I was mistakenly quoted a price on a certain service & Laurie stood behind the quote as it was their mistake...that's impressive to me. The other amazing thing: she really likes her job and it shows!! Thank you Bergstrom & Lorrie!!