We had a great experience with Bergstrom. We knew exactly what we wanted for a vehicle, so it was a matter of making sure we had all the right components and truck bed size on our vehicle. We had just a minor hiccup when we came in to finalize our loan paperwork and our sales person had another client dropped on their lap last minute. We had another person step in and help us to finish the paperwork process. I work in business and know that these things happen and it is how you deal with it, making sure you are honest with your clients, and move on from it. The Bergstrom team did a good job and got us all taken care of.
Had a 2:00 oil change and tire rotation appointment. When I arrived, I asked if the truck could also get washed. I did tell the technician that I wasn���t in a hurry when he informed me that a car wash will add an additional 15-20 minutes to the appointment. The truck wouldn���t start after the oil change, so a new battery was installed. I found a battery coupon on your website and the technician was great about getting that applied to the total bill. At 5:00 I was finally able to go home. My only concern is that it took 3 hours for this service.
Excellent service as usual! Like having my own personal pit crew for my truck. Communication was stellar throughout the whole process. Facilities were clean and chairs were distanced to facilitate a safe setting while waiting. Crew made a conscious effort to keep truck surfaces sanitized and safe. This crew really does take pride in their work.
Our first time every purchasing a vehicle from Bergstrom. We would definitely would go back. Our sales guy Brian Dietzler was very helpful and very accommodating on finding us the right vehicle. I would have to say our experience was great!