I went in for a routine oil change and a tire rotation. First of all, I had been mailed a coupon for a $25 oil change, but I was informed that it did not apply to synthetic oil which my car needs. Why would you send me a coupon I can't use? Ridiculous. Second, when the technicians were taking off my tires to rotate them, they stripped my locking lugnut key. I was informed that it is possible to get the locking lugnut off still, but they didn't know how. I had to come back in later to get my tires off. I was also told that I could buy a new set of locking lugnut, we've though they had broken the key. I'm lucky that I didn't get a flat tire before I brought my car back in. Third, the technicians banged up the screw that holds my oil pan on. This was simply ridiculous and never should've happened. I won't be coming back.
The Bergstrom Chevrolet Beltline highway service center is awesome they are always friendly always speedy and efficient the waiting room is so comfortable it almost feel like home I love going there for service
I went in for an oil change and tire rotation. They didn't rotate the tires. When I asked if the tires where rotated they said yes. I labeled the tires 1,2,3,4 with a marker before I went in and they where in the same position when I picked it up. I was very disappointed that I was lied to. After calling them out on it they finally rotated my tires. This took much longer than it should have and ruined my day. I also marked the oil filter, it was changed. Did they change the oil? I will never know for sure. I will not go back to Bergtrom .
The young gentlemen that helped us at the Express Service was amazing! And hats off to you for offering a free oil change to Veterans. High class establishment and you'll have our business moving forward!