Customer Reviews

Excellent service, very polite all around.

Great, fast service

Our salesman Adam was superior ! He explained the options and allowed me to verbalize my thoughts and concerns. He worked with us and did not make us uncomfortable with high pressure.

Always excellent service by professional staff.

I understand it's difficult to fix something that only occurs from time to time but it's tremendously frustrating to have the problem keep occurring.

The people we were in contact with at Bergstrom were polite, friendly, and competent. We had a great experience buying our new truck.

The experience was excellent. Was in and out quickly and everyone was very nice and helpful.

Service visit was excellent and Chris was perhaps the best service person I have ever worked with. When the shuttle driver was unavailable Chris actually drove me home and picked me up when the repair work was done. However, my vehicle was returned unwashed. Perhaps I am mistaken in what I expect from the dealership but I expect the vehicle to be washed before it is returned.

Professional Service

On time, unnecessary work taken off “routine” package

Had oil change & tires rotated. Making the appointment was easy and convenient. We have also had some ongoing issues with wind noise on the driver's side. The body shop worked on it and it seems much better; however, we will drive it for a few weeks and see if the "fix" lasts. The 1st time it sounded this good and then the more we used that door, the more the sound came back. The 2nd time they adjusted the door it ended up making it much worse!! We were a little hesitant on having them try again but...it's been so much better. I, Patty, drive the Cruz 95% of the time and I LOVE that car!! I get the best gas mileage and it's easy to handle/park. The one and only issue has been the wind noise on the driver's side. As far as dealing with Bergstrom, you couldn't have nicer people taking care of you and your car. They are THE cleanest service garage we've ever seen!!

Oil change & tire rotation. Had a appt & they told me 1 hr. I waited it was done within the time I was told. I come here for all my oil changes.

Adam was very thorough and prompt with keeping me informed as to the status of my car repairs.

It was okay. Adam was great.

I scheduled a diagnostic service appointment online, which was noted as $69.99. When I was finished with my appointment I was told $99.99, but thankfully I spoke up so I was given the internet price of $69.99. That is a shady way to do business, and is one of the reasons I opted not to have my repairs done at Bergstrom.

Good

Lourie did not give my $20. off coupon back to the service center but the person that Completed the work took my word that I had one. The last time I was in for service, Lourie did not put the sticker stating when the next oil change would be needed

It was great.

My first trip to the service department. I previous had a volkswagon and went to the dealer there. Recieved excellent customer service there and not so much at Bergstrom. I had to ask why my car wasn't washed and was told the washer has been broken. At volkswagon they would apologized and told me i could come back. Also my wipers didnt work well from the start. I asked about it and i needed to purchase new ones. I think i could have applied points to pay. The waiting area was comfortable and welcoming.

Quick and efficient