I was impressed with the pleasant person who took care of me when I arrived. They immediately attended to the service that I had scheduled for my vehicle. The service was completed as expected and in a timely fashion. Thanks Bergstrom Service Department.
Jesse was very helpful in locating the car of our choice with the specifics that we wanted. He jumped through all the hoops in getting the car to us and setting up pickup. The only thing that we found not to our liking was not getting the Costco incentive because it covers the 2020 Equinox but not the 2021 which is not the fault of Jesse. We feel that this was false advertising on your part. Especially since we have brought a truck from you and our kids have bought trucks from you, one just recently.
Best experience we've ever had with a dealership. Very friendly no pressure atmosphere. Our salesperson Brian Dietzler went above and beyond in making sure this deal was made quick and in our best interest. Very satisfied with our new truck.
Truck brought in for a ROUTINE oil change....drove ���rough��� leaving and within 5 miles had a ���check engine ��� light come on! Returned IMMEDIATELY which was maybe 10 minutes at most. Different service person....after 1 1/2 hours had ���no answers���. We were given a loaner car thankfully. Told we would get a call by 10 today...no call. Went to dealership and sat for another 30 minutes...no answers yet and still have loaner car! Hopefully after 24 hours the dealership will have some answers. The truck is 1 year old without any problems until oil change.
The employees were friendly and explained my vehicle inspection after performing an oil change, They did not try and upsell me something that I did not want but suggested a few things to keep an eye on. They complimented my vehicle and were very professional.