i was dusappointed that at my last oil change i was told i had one more free oil change and i was not told it would only be till september they should have told me as they knew i do not put many miles on my car i only have about 17000 miles i called and made the appointment and said a couple times during the call that i was told i had one more free service i arrived assuming free oil and tire rotation i was told no that ended the beginning of september even tho my milage was ok i asked the person if they could do something i was told no i asked if there was someone i could talk to and was told no i realize he was just doing his job he did provide excellent service i think in the future since you have contact information for your customers and you do contact people an extra effort would be great to remind people and or explain they only have x amount of time before free service would end being told you have one more free service and not telling ..
but it will end in a couple months before you need it was not cool it was very disappointing thanks much for listening
Actually talking with a service writer (booking agent) was the hardest part at this dealership. It took me four phone calls before I was confident that my appointment was actually scheduled.
One the day of service, I couldn't be happier with how things went. Very professional and the shuttle service was the best anyone could hope for.
I would give 1 star for scheduling the appointment and five stars for the actual service.
Went in for oil change and a radiator leak was found, was informed that it was Covered by warranty, given a rental car, picked up the next morning, work done and no cost for me.
Only question I have is the sticker on the windshield show's that 5w30dex was used but 2015 truck manual states that the correct oil is 0w20dex!
The dealership is clean, the customer service is great and the experience was flawless (a bit lengthy but that can be expected).
I didn’t feel pressured at all and all my questions were either answered on the spot or were found out and answered very quickly.
The service was great. They game me a loner vehicle as they kept the vehicle for five days. My only disappointment was the fuel injector that needed replaced was not covered under the power train warranty as the service techs at first said it would be and the fuel injector was $925 dollars.
My sales person was supposed to schedule an appointment with the service department to get a few things taken care of on my suburban. I was told I had an appointment for Saturday morning, I came in Saturday morning, there was no appointment! Service department did however squeeze in the oil change and tire rotation that day. I was also supposed to have mudflaps install. That never happened because there was no appointment and they did not have time. The vehicle also needs both lower ball joints, they had to order those which I understand. They were supposed to call me by the following Tuesday, never received a call. I called them on Thursday, the person I needed to talk to was not there and was supposed to call me back, he never did. I am going to stop in there tonight after work and get the oil changed and tires rotated on my truck and talk to them about the situation. I sure as hell hope that this is not the way that service after the sale goes at Bergstrom, I had a very good experience purchasing both of my vehicles from here.